Thank you for shopping at Digibestow. We want you to feel confident about every purchase, so this page explains clearly how refunds and returns work on our website. Please read it carefully before you place an order. By purchasing from digibestow.com, you confirm that you have read, understood and agreed to this Refund and Return Policy.
1. Our Products Are Digital
Digibestow sells digital products only, including ebooks, templates, tools and other downloadable or online items. We do not sell or ship any physical goods. Our digital products are delivered instantly or within a short time after payment, through a download link, an email or your account.
Because a digital product can be downloaded, opened, copied and used right away, it cannot be handed back to us in the way a physical item can be returned to a store. This is the reason for the policy explained below.
2. No Refund Policy
There is no refund policy for any product once purchased. All sales on Digibestow are final. Once your payment is completed and your product has been delivered or made available to you, we are not able to offer a refund, a cancellation, a credit or an exchange.
This applies in all of the following situations:
- You changed your mind after buying.
- You bought the product by mistake or chose the wrong product.
- The product was not what you personally expected, even though it matches its description.
- You no longer need the product or cannot use it on your device or software.
- You found the same or a similar product elsewhere at a lower price.
- You did not read the product description, preview or details before buying.
Please take your time to read each product page, description, preview and any listed requirements before you complete your purchase. If you have a question about a product, contact us first. We are happy to help you decide before you buy.
3. No Returns
Since all of our products are digital and nothing is shipped, we do not accept returns. There is no return address, no return shipping and no return process. Once a digital product has been delivered to you, it is considered fully received and used.
4. What We Will Do to Help You
Although we do not give refunds, we care about your experience and will always try to solve a genuine problem. If you face any of the following issues, please contact us and we will work with you to fix it:
- You paid but did not receive your product or your download link.
- The file or link you received is broken, corrupted or will not open.
- You received the wrong product by our mistake.
- You were charged more than once for the same order (duplicate payment).
In these cases, our solution will be to resend the correct product, provide a working link or file, or correct the error on your order. If you were charged twice for the same order by mistake, we will return the extra payment after we verify it. Only the duplicate charge is returned. The original purchase remains final.
5. How to Contact Us for Help
To report a problem, please email us at support@digibestow.com as soon as possible, ideally within 7 days of your purchase. In your email, please include:
- The email address you used to place the order.
- Your order number or the date of purchase.
- The name of the product.
- A short description of the problem, with a screenshot if possible.
We aim to reply within 2 to 3 business days. The sooner you contact us, the sooner we can help.
6. Payment Disputes and Chargebacks
We ask you to contact us at support@digibestow.com before starting a dispute or chargeback with your bank, card company or payment provider. Most problems can be solved quickly and directly with our team.
If you start a dispute for a product that was delivered correctly and as described, we may provide the payment provider with proof of the order, the delivery and your acceptance of this policy. We may also suspend access to the product and to your account while the dispute is reviewed.
7. Your Responsibilities as a Customer
- Check that your device, software and internet connection meet any requirements listed on the product page.
- Enter your email address correctly at checkout, as your product and receipt will be sent there. Also check your spam or junk folder.
- Download and keep a safe copy of your product after purchase.
- Use the product only for personal use, or as allowed in the product description. Do not copy, resell, share or distribute it without our written permission.
8. Your Legal Rights
This policy does not affect any rights you may have under the consumer protection laws of your country or region that cannot be limited by agreement. Where the law gives you a right to cancel or to a remedy for a faulty or misdescribed digital product, that right remains in place. Where the law allows you to agree to receive immediate access to digital content and to give up a cancellation right, we may ask for your confirmation at checkout, and by proceeding with the purchase you agree to this.
9. Promotions, Discounts and Free Products
Products bought with a discount code, sale price or bundle offer follow the same policy and are final. Free products and free downloads are provided as they are and are not eligible for any refund or credit.
10. Changes to This Policy
We may update this Refund and Return Policy from time to time. The latest version will always be shown on this page with the date it was last updated. Any change applies to purchases made after the update. We recommend that you review this page from time to time.
11. Contact Us
If you have any questions about this Refund and Return Policy, or need help with an order, please get in touch:
Email: support@digibestow.com
Website: digibestow.com
Thank you for choosing Digibestow. We appreciate your trust and are always here to help.